Our Return Policy

Erial offers complimentary return shipping for items eligible for return in accordance with this Return Policy.  Subject to certain conditions and exceptions explained below in this Return Policy, and unless otherwise expressly indicated on a Product’s detail page at the time of purchase, we are pleased to accept timely returns of certain new and unused Products, as follows:

  • Full Price:  Products purchased at full price are eligible for return for a full refund within 28 days from the date that the Product was delivered to you.

  • Promotions:  Products that are purchased with a Promotion are eligible for return for a full refund within 14 days from the date that the Product was delivered to you.

  • Markdowns:  Products purchased at a discount (other than with a Promotion) or on markdown are eligible for return for site credit within 14 days from the date that the Product was delivered to you.
  • Final Sale:  Products purchased on final sale (as further described below) are not eligible for return or a refund.  

Preorders placed across multiple cards will be refunded to the same cards used, regardless of the cards being removed from the site, cards expiring, or updated card information. 

Your Products must be returned in the original packaging, including any boxes, hangers, garment bags, and other signature packaging materials, including Erial Operandi and designer hanging tags. Other designer packaging such as belts, dust bags, authenticity cards, and leather tags should all be included where provided. If your order did not include the proper packaging please email erial.primalwear@gmail.com

Any returned Products which are damaged, do not include the original packaging materials, or are soiled or altered may not be accepted and refunds or credits will not be issued for such returns.  Refunds or credits will not be processed until the items are returned and inspected by Erial.  Refunds are generally processed within 5-7 business days of when the returned item is received at our warehouse.

For orders within the United States, any shipping or gift wrapping charges are non-refundable.  For international orders, the costs of gift wrapping, shipping, and any import taxes and duties paid are non-refundable. 

Erial monitors the number and condition of Products returned and orders cancelled by customers. Repeated returns or cancellations or violations of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your Erial account or future orders being refused.

Faulty Products

Products that are received damaged or become damaged by a manufacturing fault within six (6) months of purchase are considered faulty. Items that become damaged as a result of normal wear and tear are not considered to be faulty. Erial will determine, in its sole judgment and discretion, whether the damage is as a result of normal wear and tear or some other reason.

Damaged or faulty Products will be replaced or repaired, where possible and subject to availability. Where possible, we will offer to repair the faulty item. If a Product cannot be replaced or repaired, you are entitled to a full refund within the six (6) month period.

 

Product Colors

We have made every effort possible to ensure the colors are displayed as accurately as possible. Erial cannot guarantee your computer’s monitor will accurately display the true color. If you have any questions about the color of an item please contact erial.primalwear@gmail.com prior to placing your order.

 

Final Sale—Items Not Eligible for Return or Refund

All Products that are (i) considered Final Sale as listed below, or (ii) otherwise indicated as “final sale”, are not eligible to be returned, exchanged, or refunded, except in certain circumstances in jurisdictions where we may be required to accept returns, exchanges, or refunds by law, such as for customers in the UK and the European Union.

  • Customized items
  • Vintage items
  • Special Order Items
  • Items subject to a markdown (which does not include reductions in price solely because of a Promotion)
  • Items indicated as “final sale”

If you return or send to Erial any Product that is not eligible for return or refund in accordance with these Terms and Conditions (including, but not limited to items considered Final Sale), any Product that is not listed on the return authorization from Erial in respect of the respective shipment from you to us, and/or any product that you did not purchase from Erial, we may, without notice to you, retain and dispose of such Product(s) and/or product(s) at our discretion, and refunds or credits will not be issued for such Product(s) and/or product(s).